Process Excellence Manager

Position: Process Excellence Manager

Location: Navi Mumbai

Industry: Stock Broking / BFSI

ABOUT THE CLIENT

Our client is a pure online trading product from a leading Financial Services Group, which will allow you to use the most technically advanced channels of trading at the fastest speed with the lowest cost with the flexibility to trade from any part of the world.

They offer access to equity, derivatives, currency and commodity on a single platform to ensure smooth trading using all Devices like Desktop, Laptop, Tablets & Mobiles at the Lowest Brokerage Rates. To simplify your trading, we provide dedicated HELPDESK to ensure fastest turnaround time for your queries and provide handholding, consultation, training and dedicated support through voice and video. You also get advanced intraday & historical charts with configurable intervals and back data that are very useful in technical analysis.

POSITION DETAIL:

We are looking for an analytical, customer-focused team player who will own the Process Quality and user experience on the platform. This candidate will also work cross-functionally to complete product roadmaps and discover new opportunities of improving customer experience or saving operational costs.

JOB RESPONSIBILITIES:

• Define and develop the business objectives in terms of user experience and customer service parameters for broking business
• Build upon out disruptive Proposition and processes along with creating communication points with customer directly or indirectly.
• Lead the competitor analysis and gaps with in the business operations in terms of offerings, platforms and processes.
• Identify avenues of process improvement to save upon operational costs or reduce turnaround time for servicing.
• Builds communicative, constructive and effective relationships throughout the organization including Business team, Operations, IT and Marcom for effective process changes in the time efficient manner.
• Should be able to deal with new concepts and complexity comfortably. Examines process issues carefully and thoroughly and understands their interdependencies. Can pull information and ideas from many sources and see the importance of many factors.

DESIRED PROFILE:

• MBA with 6-10 years of experience in Stock broking domain
• Experience in drafting Online processes or business transformation for stock broking business
• In depth understanding of broking business operation and compliance requirements
• Knowledge of Process Improvement frameworks like Sig sigma will be preferred.

CTC: Rs. 10 – 12 LPA